Handpan.World Retune Service

Quality and tuning stability guaranteed

At Handpan.World, we attach great importance to the sound quality and tuning stability of our handpans. Our instruments, made by renowned manufacturers, remain in tune for three to five years, depending on the brand and model. However, should retuning be necessary, we offer a comprehensive retune service.

Our retune service

Is your handpan out of tune and needs a professional retune? No problem! You can have your handpan purchased from Handpan.World retuned by us. We will take care of the entire process. The instrument to be retuned will be collected from you and returned to you perfectly tuned within four to six weeks.

Send us a video recording of the detuned Handpan when you place your retuning order. Play each tone field separately and improvise a little afterwards. This gives us a first impression of the degree of detuning and allows us to better assess the effort involved in retuning.

Retuning service within the Handpan.World guarantee

All handpans purchased from Handpan.World come with a two-year warranty on tuning stability. If your instrument goes out of tune unexpectedly within this warranty period, we offer a free retuning service. Only the shipping costs of 60 € for the return shipment to our retuner in Spain will be charged.

Chargeable retune service outside the warranty

We are also there for you in the event of detuning caused by accidents or improper handling, or after the warranty period has expired. Our chargeable Handpan.World retune service ensures that your Handpan sounds in top form again. The cost of this service varies between 150 € and 300 € depending on the model and degree of detuning.

Procedure of the Handpan.World Retuning Service

• Video recording: To verify and assess the detuning, we need a video in which each note is played individually and a tuner (also available as a cell phone app) clearly displays the measured notes/frequencies. Please send this video and the request for a retuning by e-mail.
• If we can determine a detuning, we will send the Handpan owner a shipping label.
• After a successful retuning, we will send the freshly tuned Handpan back to the owner. The whole process usually takes 3-6 weeks, depending on the current workload of our tuner.
• Retuning service within the warranty period: As a reference for the remaining warranty period, send us the purchase invoice you received from us. You only pay the shipping costs of 60 € for an insured return shipment of the Handpan.

Note - No retuning of third-party instruments

We ONLY retune instruments from the Handpan.World network. We receive numerous requests for retuning orders for inferior instruments, mostly bought on the Internet, e.g. on Amazon, Ebay, Etsy, etc. Our tip: We advise against buying a cheap handpan on the internet.

Even better-known brands from music stores such as MEINL, Fame, PanAmor, Terre, etc. have been found to have immature tuning stability. This is not surprising, as these are mass-produced goods that are manufactured in large workshops without sufficient time and attention to detail.

We have received many requests for retuning cheap products, mass-produced goods or poorly built handpans where retuning was no longer possible. Only well-built handpans can be retuned.

When buying a handpan, we recommend opting for quality and a supplier who also offers a professional retuning service. Adequate quality does not always mean the highest price. We at Handpan.World now also offer very reasonably priced handpans between 1000-1500 € with exceptional sound and tuning stability.

Take a look around our online catalog.

Your instrument in the best hands

Our aim is to maximize the service life and sound quality of your handpan. Whether within or outside the warranty period, you can rely on us to treat and tune your Handpan with the utmost care.

For more information or to take advantage of our retune service, contact us anytime. We're here to make sure your instrument is always in perfect tune.

Handpan.World - Your partner for great sounding handpan experiences.