Refund policy

Please use the Handpan.World returns portal for exchanges or returns. You will also receive your return label here.
-> To the Handpan.World returns portal

Cancellation policy for consumers for a contract concluded online where the goods are delivered in a single delivery

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of withdrawal:
You have the right to revoke a purchase contract concluded online within fourteen days without giving reasons - with the exception of custom-made products at the customer's request*. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. To exercise the right to cancel, you must inform Emanuel Eitle, Schleißheimerstr. 47, 80797 München, phone number: 0151 21751534, e-mail address: service@handpan.world of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal:
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion orPremature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded; for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence; for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature; for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Custom-made products at the customer's request:
In accordance with § 312 d para. 4 BGB , orders that are to be assessed as custom-made products at the customer's request are excluded from the right of withdrawal. This applies to goods that are not directly available but have to be made to order in advance. However, a warranty obligation for the correctness of the ordered goods, tuning stability and correct tuning is not excluded from this. Defects must be reported to Handpan.World as soon as they become known and the defect must be rectified. In addition, Handpan.World also grants a 30-day right of exchange for custom-made products. It is our aim that each of our customers is satisfied with their choice of Handpan. We therefore grant a 30-day right of exchange .

Cancellation policy for consumers for a contract for several goods which the consumer has ordered as part of a single order and which are delivered separately

Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise the right to cancel, you must inform Emanuel Eitle, Schleißheimerstr. 47 80797 München, Deutschland, Telefonnummer: 0151 21751534, E-Mailadresse: service@handpan.store of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Exclusion orPremature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer; for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded; for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence; for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery; for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature; for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.

Custom-made products at the customer's request:
The following are excluded from the right of withdrawal in accordance with § 312 d para. 4 BGB Orders that are to be assessed as custom-made products at the customer's request. This applies to goods that are not directly available but have to be made to order in advance. However, a warranty obligation for the correctness of the ordered goods, tuning stability and correct tuning is not excluded from this. Defects must be reported to Handpan.World as soon as they become known and the defect must be rectified. In addition, Handpan.World also grants a 30-day right of exchange for custom-made products. It is our aim that each of our customers is satisfied with their choice of Handpan. We therefore grant a 30-day right of exchange.

Cancellation policy for consumers for a contract for the delivery of goods in several parts or pieces

Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last item. To exercise the right to cancel, you must inform Emanuel Eitle, Schleißheimerstr 47, 80797 München, Deutschland, Telefonnummer: 0151 21751534, E-Mailadresse: service@handpan.world of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Cancellation policy for consumers for a contract for the regular delivery of goods over a fixed period of time

Cancellationpolicy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside his trade, business or profession.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods. To exercise the right to cancel, you must inform Emanuel Eitle, Schleißheimerstr 47, 80797 München, Deutschland, Telefonnummer: 0151 21751534, E-Mailadresse: service@handpan.world of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Cancellation policy for a contract for the delivery of digital content that is not delivered on a physical data carrier

Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise the right of withdrawal, you must inform Emanuel Eitle, Schleißheimerstr 47, 80797 München, Deutschland, Telefonnummer: 0151 21751534, E-Mailadresse: service@handpan.world of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of digital content that is not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which is clearly tailored to the personal needs of the consumer.

The right of revocation expires prematurely if we have only started to execute the contract after you have given your express consent and at the same time confirmed your knowledge that you will lose your right of revocation when we start to fulfill the contract. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.

Sample withdrawal form
If you do not wish to use our returns portal and still wish to cancel the contract within the deadline, please complete this form and send it to us by post or e-mail.

- To Handpan.World, owner Emanuel Eitle, Schleißheimerstr 47, 80797 Munich, Germany, telephone number: +49 89 45219735, e-mail address: service@handpan.world

- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for notification on paper)

- Date(s)

-------------

(*) Delete as appropriate

Your cart is empty

Your cart

Estimated total

Refund policy

Country/region

Language