Shipping policy
Prices incl. statutory VAT:
The prices stated on the product pages include the applicable statutory VAT. For orders from an EU country, the VAT applicable in the customer's country will be charged. Orders from outside the EU are not subject to VAT and are not calculated during the ordering process. VAT is generally charged by the relevant customs office on import and is paid by the buyer to the relevant customs or tax authorities. For details on import costs, import sales tax and other fees, please contact the relevant authorities.
Insured shipping:
We ship your order fully insured. Shipping insurance applies in the event of loss or damage. The buyer is required to report loss or damage immediately. In the event of damage during transportation, any damage to the packaging must be documented visually and made available to us.
Shipping costs:
We charge different shipping costs depending on the goods ordered and the country of destination. All shipping costs and fees are clearly communicated again in the order process in the shipping area. Depending on the region, there are different bases for calculating the shipping costs.
Shipping National - Germany:
The delivery of Handpan orders is free of charge [ 0 € ]. For orders of equipment and accessories there are additional shipping costs depending on the weight of the ordered goods:
0.0kg-0.5kg -> 1.95 €
0.51-1kg -> 2.25 €
0.0kg-3kg -> 5.00 €
3.1kg-7kg -> 7.00 €
7 .1kg-10kg -> 8.50 €
Shipping within the EU:
The delivery of Handpan orders is free of charge within the EU [ 0 € ]. For orders of equipment and accessories, additional shipping costs apply, depending on the weight of the ordered goods:
0kg-1kg -> 9.90 €
1 .01kg-3kg -> 11.80 €
3 .01kg-5kg -> 13.90 €
5 .01kg-8kg -> 15.90 €
8 .01kg-10kg -> 17.90 €
10.01kg-12kg -> 19.90 €
12.01kg-15kg -> 23.00 €
15.01kg-20kg -> 26.90 €
Shipping outside the EU (worldwide):
Orders outside the EU may incur additional shipping costs of up to [ 80 €] and export charges of [ 50 € ]. All shipping costs and fees will be clearly communicated to you again in the order process in the shipping area.
When shipping to non-EU countries, additional taxes or costs (e.g. customs duties) may be incurred when importing your order, which are not paid by us or invoiced by us, but are to be paid by you directly to the responsible customs or tax authorities. You will receive a corresponding notification from the responsible customs office or the responsible parcel service when the parcel is delivered. Please contact the relevant authorities for details.
Additional provisions:
The shipping costs include statutory VAT. As the VAT on the flat-rate shipping costs is calculated depending on the goods purchased, it may be reduced if goods are purchased at lower VAT rates (e.g. when purchasing books). This means that the flat-rate shipping fee can only be finally calculated during the ordering process. However, it cannot be higher, but only lower in your favor.